Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. The Sweepstakes Grand Prize is $10,000 awarded as a $10,000.00 Visa® Prepaid card. Card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted around the world. Pay close attention to the expiration date printed on the front of the card. Card is valid through the last day of the month. You will not have access to the funds after expiration.

The Instant Win prizes are: one hundred (100) $100 home improvement digital gift codes, one hundred (100) $50 sporting goods digital gift codes, one hundred (100) $25 movie ticket digital gift codes, one hundred (100) $25 music digital gift codes, and one hundred (100) $10 coffee digital gift codes. See the Official Rules for complete details.
Q. How many prizes could I win?
A. One (1) sweepstakes prize per person and up to five (5) instant win game prizes per person, one per instant win prize category detailed above. See the Official Rules for complete details.
Q. How do I play the instant win game?
A. Follow the on-screen instructions, on the game page, to find out if you won.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add noreply@e.helloworldemail.com to your address book. Fill out the form below to let us know you didn't receive your win email.
Q. How will I know if I'm the sweepstakes winner?
A. The grand prize drawing will be held on or around June 25, 2018. The winner will be notified via the contact information provided upon registration.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://zyrtec.promo.eprize.com/spring/ directly rather than a bookmarked page in your browser.
Q. I think I'm having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled.

Questions or comments? If you are in the United States call our Customer Care center toll free 1-800-343-7805.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.